Student Success Coordinator
Full Time Exempt Professional
Location: Haywood Co
Job Description
The Student Success Coordinator (SSC) works closely with the College Access Counselors in their county to assist and provide support in a multitude of essential areas. The SSC is responsible for ensuring electronic databases are kept up to date and trends are identified and communicated to appropriate staff. This includes providing high-touch interactions with high school and college students to ensure eligibility requirements are maintained, barriers are identified, and risks are escalated.
Essential Responsibilities:
● Update electronic data in Salesforce database regularly and as indicated by changes in student demographics, education history, proof of enrollment, financial aid, and employment post-graduation.
● Assist AFSP students by answering basic questions and directing them to appropriate resources for additional assistance.
● Track and verify new and continued enrollment of all students in post-secondary school.
● Work with CACs and utilize the data to identify, prioritize and contact students who have not completed essential tasks such as FAFSA completion, TN Promise eligibility requirements, college applications etc.
● Assist students in completing and tracking community service for TN Promise.
● Support AFSP events and campaigns that support critical deadlines and tasks.
● Network with colleges in the region to match students with necessary resources to mitigate hardships and barriers to student’s success.
● Support program efforts with high school 8-11 grade students through relationship building, events and presentations.
Competencies
● Display exemplary team mindset while maintaining a high level of pride, openness, and honesty in all aspects of work and accept personal responsibility for actions and decisions.
● Ability to build professional relationships and appropriate rapport with different types of personalities and backgrounds of students and/or guardians.
● Proactive attitude, ability to anticipate potential problem areas and take preventative corrective action.
● Displays professionalism when dealing with stressful situations, and does not allow emotions to interfere in carrying out work or interactions with others.
● Individuals must be able to perform exemplary under pressure and all types of circumstances including but not limited to working in students’ homes, classroom settings and institutions of higher education.
● Ability to interpret a variety of reports and instructions furnished in written, oral, diagram and schedule form.
Reporting:
● This position reports to the Regional Director.
● This position receives daily direction and delegation from the College Access
Counselors in their county and the Director of Post-Secondary Success.
Qualifications:
● Bachelor’s degree preferred, HS diploma required
● Proficient with data base entry, Excel, PowerPoint, Word. Salesforce platform experience beneficial
● Ability to speak effectively before groups of students, parents/guardians, and educational institutions
Physical Demands:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
● Sitting, standing, driving, lifting up to 15lbs, repetitive motion from computer use
● Ability to walk 1-3 miles for campus tours and visits
● Hearing/Speaking effectively as required for communication
The above statements are intended to describe the general nature and level of work performed by people assigned to this job classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified, and the expectation is that the job holder will do whatever is needed to get the job done.